Turn every channel into one CRM workspace.
Unify email, WhatsApp, LinkedIn, Telegram, Instagram, and social messages. Workbase AI can answer 24/7, prioritize revenue, and run approved outbound workflows from one inbox.
Every inbox connected
Bring every channel into one shared workspace.
AI replies in context
Draft replies and next steps with account and deal context.
Outbound stays visible
Run approved follow-ups while replies return to the inbox.
Unified Inbox
Sales, outbound, support, and social in one workspace
+2One inbox that behaves like a revenue system.
Workbase gives every message an owner, status, next action, and optional AI operator, so no warm reply is left waiting in a separate app.
Stop letting revenue sit unanswered in six different apps.
A lead asking on Instagram, a prospect replying on LinkedIn, or a customer writing on WhatsApp or Telegram should not become a tab someone remembers tomorrow.
0
warm replies lost in channel chaos
24/7
AI answers when automation is enabled
1
operating system for inbound and outbound
Inbound + outbound
Fast follow-ups
Sales outreach
Social
Comments, DMs + mentions
Telegram
Community + outbound
Outbound DMs
Workbase AI Routing
Prioritize, answer, assign
Reply to the CFO first, qualify the Instagram DM, and schedule tomorrow's LinkedIn and Telegram outbound batch.
Capture every signal
Bring every channel into one shared workspace.
Respond while intent is hot
Draft replies and next steps with account and deal context.
Follow up until closed
Run approved follow-ups while replies return to the inbox.
Every channel routes into one queue
Bring every channel into one shared workspace.
AI works while the team is offline
Sensitive topics route to owners.
Open, waiting, closed beats unread
Track what is automated, waiting, escalated, and closed.
Meet buyers wherever they actually reply.
Inbound and outbound live together: capture demand from every channel, run approved outreach, and keep the entire conversation history in one workspace.
Revenue campaign
5 channels · reply-aware
1LinkedIn
First touch sent
2WhatsApp
Follow-up scheduled
3Instagram
Waiting for reply
4
Telegram
Paused on response
Stop condition active
When someone replies, Workbase opens the conversation and suggests the next answer.
Every inbox connected
Every channel routes into one queue
Comments, DMs, replies, emails, and WhatsApp messages become one owned queue with context attached.
Schedule multi-step outbound emails from the same contact context.
Follow up warm leads with short, personal messages and clear next steps.
Connect with ICP accounts and pause outreach when someone replies.
Social
Route comments, mentions, and DMs to the right owner.
Telegram
Bring every channel into one shared workspace.
Start DM sequences for creators, brands, and inbound social conversations.
Run campaigns where buyers actually reply.
Workbase is not only a support inbox. It can trigger outbound workflows, stop when people respond, and let AI continue the conversation when you allow it.
Outbound that still feels personal
Launch approved outreach across LinkedIn, WhatsApp, Telegram, Instagram, and email, then let Workbase pause, classify, and route replies automatically.
- Stop sequences when a prospect replies
- Draft or send channel-native follow-ups
- Move warm replies into sales with context
Revenue campaign
5 channels · reply-aware
1LinkedIn
First touch sent
2WhatsApp
Follow-up scheduled
3Instagram
Waiting for reply
4
Telegram
Paused on response
Stop condition active
When someone replies, Workbase opens the conversation and suggests the next answer.
For sales
Turn replies into qualified opportunities while intent is still warm.
For growth
Test outbound offers across channels without losing attribution.
For operators
Track what is automated, waiting, escalated, and closed.
The inbox behaves like a real workspace, not a message list.
Your team can schedule, remind, comment, assign, and close conversations without losing the thread.
Conversation workspace
Status, reminders, notes, scheduled sends
Proposal follow-up
Sarah Chen · Email · High intent
Internal context
Use annual terms. Mention implementation support before sending.
Reminder
Follow upTomorrow 09:30
12
Open
9
Waiting
38
Closed
Workbase AI
Answer drafted, CRM activity prepared, and next reminder scheduled after sending.
Status, comments, reminders, and sends in one thread
Classic inboxes only tell you if something is unread. Workbase tells you who owns it, what should happen next, and whether AI is allowed to act.
Schedule emails
Schedule email replies for the right moment
Set reminders
Set reminders before deals cool down
Leave internal comments
Discuss context internally without forwarding threads
Work by status
Open, waiting, closed beats unread
AI operator
Let AI answer for you 24/7, with the level of control you choose.
Use Workbase AI as a copilot for drafts, or switch on autopilot for approved conversation types. It understands channel context, customer history, campaign source, ownership, and next action.
Workbase AI
Autopilot ready, guardrails active
Draft only
AI prepares answers for approval.
Autopilot
AI answers approved cases 24/7.
Human review
Sensitive topics route to owners.
1
Answer approved conversations 24/7
2
Prioritize replies by urgency and intent
3
Draft channel-native replies in the right tone
4
Run follow-ups across LinkedIn, WhatsApp, Telegram, Instagram, and email
5
Create reminders, scheduled sends, and CRM updates
6
Route conversations with full history attached
Conversation workspace
Status, reminders, notes, scheduled sends
Proposal follow-up
Sarah Chen · Email · High intent
Internal context
Use annual terms. Mention implementation support before sending.
Reminder
Follow upTomorrow 09:30
12
Open
9
Waiting
38
Closed
Workbase AI
Answer drafted, CRM activity prepared, and next reminder scheduled after sending.
Replace ten inboxes with one accountable workflow.
Start with unified conversations, then let Workbase automate replies, reminders, outbound steps, and status updates around the people who matter most.